Frequently asked questions

Vaultion is a non-custodial crypto escrow protocol. Funds are locked in a public smart contract and only release when the deal is complete — or when a dispute is resolved. Vaultion never holds your money.

No. There's no sign-up, login, or identity check. You connect a self-custodied wallet and interact with the contract directly.

No. Funds sit in the escrow smart contract, not with Vaultion. We hold no key that can send them to ourselves or anyone else — release is controlled solely by the contract's rules.

The contracts are public and open — you can read and verify them on the block explorer. We don't make audited, regulated, or licensed claims; instead, everything is verifiable on-chain, and Vaultion is non-custodial by design.

A tiered platform fee — shown to you before you create an escrow, taken at creation, and separate from the escrowed amount. Any arbitration fee is separate (charged by Kleros, not Vaultion) and only applies if a dispute is raised. See the fee calculator.

Ethereum, Arbitrum, Base, BNB Smart Chain, TRON, and Solana are live. Check the status page for the current state.

USDC, USDT, DAI, and PYUSD — depending on the network. Not every token is available on every chain; the create flow shows what's supported for your selected network.

Two paths, depending on the escrow: decentralized Kleros arbitration (independent, randomly-drawn jurors) or Vaultion-assisted review (a Vaultion panel — trusted, not decentralized; a guardian can pause a ruling but never move funds). Full detail on the arbitration page.

Dispute evidence on a Vaultion-assisted escrow is private and stored encrypted. Only the two parties and the Vaultion reviewer can see the case, only the reviewer can open the files, and nothing is published. The deal title and description you enter at creation are different: they are published unencrypted, and wallet addresses and amounts are public on the blockchain. Keep the description generic (for example, reference your own agreement by date or number) and save confidential detail for evidence, if a dispute ever happens. On a Kleros escrow, evidence is public because jurors must be able to read it. More in the privacy policy.

Escrows have built-in timeouts. Depending on the state, the release can be triggered after the payment window, or the funds claimed by default if the other party never pays their arbitration fee within the fee window. Either way the contract credits the winning side, who then collects it.

Every escrow lives on a public blockchain. You can verify the contract address, amount, parties, and status yourself on the network's block explorer — don't trust, verify.