Payments Service Terms

Service and accounts

Vaultion Payments is operated by Vaultion Group Inc., registered in Seychelles. Contact service@vaultion.org for merchant support, security concerns or privacy requests. These service disclosures cover the hosted merchant dashboard, checkout and WordPress integration.

The service connects a merchant website to direct payments on Base (ETH/USDC), with USDC escrow on Base when the merchant offers or requires it. Networks the hosted service has activated and the merchant has configured can also include Ethereum (ETH/USDC), Arbitrum (ETH/USDC), Polygon (POL/USDC), Solana (SOL/USDC/USDT), TRON (TRX/USDT), Bitcoin (BTC) and Litecoin (LTC). A WooCommerce store can accept payments without an account: from plugin 1.3.0, the store sends its own receiving addresses with each order, and those addresses receive the merchant amount. An account and operator-reviewed merchant assignment are needed only for the merchant dashboard, payment links and API-key connections. Email verification alone does not grant access to another merchant. The plugin is free software; hosted transaction fees are described below.

Merchants are responsible for their products, prices, fulfillment, customer support and receiving addresses. Keep mailbox access, WordPress administrator access and server credentials secure. Do not use the service for unlawful transactions. Contact support if an account or credential may be compromised.

Prices and fees

The merchant specifies a USD price. Kraken public trades supply the quote for ETH, USDC, USDT, SOL, POL and TRX, and the Coinbase Exchange public ticker for BTC, LTC and "Send to address" ETH; stablecoins are not assumed to equal one dollar. Stale prices are refused. Each attempt records its quote and expiry, and a new attempt may have a different price. Vaultion does not exchange or redeem tokens.

Direct payments charge 0.75%, deducted from the merchant amount by default or added for the buyer when the merchant selects that option. The checkout shows the allocation before a wallet transaction. Integer rounding can affect the last token unit. Network gas is separate.

Escrow uses the existing Vaultion escrow fee instead of the direct-payment fee. The buyer pays it separately, before funding: 4% below 500 USDC, 3% from 500 to below 5,000 USDC, and 2% from 5,000 USDC. The minimum escrow amount is 50 USDC. Review the exact amount, fee and deadline shown by the form before approving any transaction. A paid creation fee is a separate blockchain transaction and cannot be reversed by the plugin if you abandon creation.

Direct payment and escrow

Your wallet authorizes transactions. Direct payment sends the recorded merchant and service amounts in the same contract transaction. It provides no escrow protection. Vaultion does not hold an intermediate merchant balance in this flow.

Bitcoin, Litecoin and "Send to address" ETH payments (Base and Ethereum) work differently: the buyer sends to a Vaultion deposit address for that order, Vaultion holds the funds while they are in transit, and after confirmation it forwards the merchant amount to the merchant’s receiving address. These routes are not non-custodial. The buyer total includes a disclosed network-fee allowance for the forwarding.

Escrow funds are held by the existing Base escrow contract. Funding does not mean the merchant has been paid. The checkout uses a seven-day delivery timeout and the Standard review window shown by the escrow form. The existing escrow terms govern releases, refunds, disputes and challenges. Review those terms before funding.

Vaultion-assisted human arbitration is not decentralized — you are trusting Vaultion’s reviewers. The guardian can pause a ruling but never redirect funds. A finalized ruling credits the contract’s withdrawal ledger; the credited party must withdraw. A credit is not proof of a completed withdrawal.

WooCommerce stays on hold when escrow is funded, disputed, awaiting a ruling challenge, refunded or split between parties. Only a verified full allocation to the merchant can mark the order paid. Late funding or duplicate payments require review. The plugin does not initiate refunds, release escrow, rule disputes or withdraw funds.

Verification and interrupted payments

A transaction hash, wallet submission or return to the store is not proof of payment. Vaultion checks the network, contract, recorded amounts, receipt and finality; the store retrieves the payment status from the service. A network reorganization or provider outage can delay or revise status. Check the existing order before fulfilling it.

If a payment is pending or interrupted, return to its existing checkout. Do not start another payment merely because a page closed. Escrow creation uses separate approval, fee and funding transactions. Its quote has a deadline; the existing escrow contract cannot enforce that checkout deadline. Late funding is recorded for manual review and does not automatically fulfill the order.

Transactions depend on the blockchain networks, wallets, RPC and node providers and hosting. Availability and confirmation times are not guaranteed. Merchants should pause new checkouts when they cannot monitor orders. Contact the merchant about a purchase or refund and Vaultion about the checkout integration. Support never needs your seed phrase, private key, API key or emailed sign-in code.